微软推出了 CRM 4.0 数据库图, 图解释了每一个CRM实体的关系。大家可以参考一下。需要用 Visio 来打开。
crm4answers.vsd – Shows relationship for the knowledge base and sales literature entities.
crm4casecontract.vsd – Shows relationship for the incident (case) and contract entities.
crm4cola.vsd – Shows relationships for the four key entities: account, contact, opportunity and lead.
crm4marketing.vsd – Shows relationships for the marketing automation entities.
crm4mywork.vsd – Shows relationship for the entities shown in the My Work area.
crm4productcatalog.vsd – Shows relationship for the product catalog entities.
crm4qoi.vsd – Shows relationship for the quote, salesorder (order) and invoice entities.
crm4sales.vsd – Shows relationship for the sales force automation entities.
crm4scheduling.vsd – Shows relationship for the scheduling entities.
crm4service.vsd – Shows relationship for the customer service entities
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